Today we take a look at a small service business in the Tri-county Lowcountry of South Carolina. The business we selected is an average sized tree service company called Palmetto Tree Service. They operate from two locations: Charleston and Mount Pleasant, SC. This business was selected as a mid-range business in this niche. There are larger and smaller companies – some with a single operator that rent equipment hire temporary labor and and some with a fleet of bucket trucks and dozens of tree climbers and support staff.
The business provides the normal full array of tree care and is owned and operated by a ISA certified arborist. Services include:
- Tree Removal
- Stump Grinding
- Certified Arborist Consulting
- Storm Preparation and Cleanup of Trees and Limbs
- Wood Waste Recycling
- Tree Planting
- Lightning Protection for Majestic Trees
- Root Flare Exposure
- Root Barrier
Since the business offers service only on site, they have no office that has to be manned. Communications is handled by a single cellular phone line and a single email account.
They phone line is routed to:
- The cell phone
- A separate phone line to an employee’s cell phone
- An answering service
The contact email is set up using gmail which is received on the cell phone. Other email addresses have been created on the domain for various administrative tasks.