Charleston Tree Service Company Communications

palmetto tree serviceToday we take a look at a small service business in the Tri-county Lowcountry of South Carolina. The business we selected is an average sized tree service company called Palmetto Tree Service. They operate from two locations: Charleston and Mount Pleasant, SC. This business was selected as a mid-range business in this niche. There are larger and smaller companies – some with a single operator that rent equipment hire temporary labor and and some with a fleet of bucket trucks and dozens of tree climbers and support staff.

The business provides the normal full array of tree care and is owned and operated by a ISA certified arborist. Services include:

  • Tree Removal
  • Stump Grinding
  • Pruning
  • Certified Arborist Consulting
  • Storm Preparation and Cleanup of Trees and Limbs
  • Fertilization
  • Wood Waste Recycling
  • Tree Planting
  • Lightning Protection for Majestic Trees
  • Root Flare Exposure
  • Root Barrier

Since the business offers service only on site, they have no office that has to be manned. Communications is handled by a single cellular phone line and a single email account.

They phone line is routed to:

  • The cell phone
  • A separate phone line to an employee’s cell phone
  • An answering service

The contact email is set up using gmail which is received on the cell phone. Other email addresses have been created on the domain for various administrative tasks.