Charleston Tree Service Company Communications

palmetto tree serviceToday we take a look at a small service business in the Tri-county Lowcountry of South Carolina. The business we selected is an average sized tree service company called Palmetto Tree Service. They operate from two locations: Charleston and Mount Pleasant, SC. This business was selected as a mid-range business in this niche. There are larger and smaller companies – some with a single operator that rent equipment hire temporary labor and and some with a fleet of bucket trucks and dozens of tree climbers and support staff.

The business provides the normal full array of tree care and is owned and operated by a ISA certified arborist. Services include:

  • Tree Removal
  • Stump Grinding
  • Pruning
  • Certified Arborist Consulting
  • Storm Preparation and Cleanup of Trees and Limbs
  • Fertilization
  • Wood Waste Recycling
  • Tree Planting
  • Lightning Protection for Majestic Trees
  • Root Flare Exposure
  • Root Barrier

Since the business offers service only on site, they have no office that has to be manned. Communications is handled by a single cellular phone line and a single email account.

They phone line is routed to:

  • The cell phone
  • A separate phone line to an employee’s cell phone
  • An answering service

The contact email is set up using gmail which is received on the cell phone. Other email addresses have been created on the domain for various administrative tasks.

Leave a Reply

Your email address will not be published. Required fields are marked *