Mount Pleasant Animal Hospital Telecomms
This is a review of a veterinary clinic in Mt Pleasant, SC. According to the website, this vet practice was established in 1959 and continued by the nephew of the original owner and now by the son of that veterinarian. The business telecommunications has grown at industry pace with their use of electronics by establishing more telephone lines, another sister location, and the use of computers to run the businesses.
Since the front office is typically staffed by one receptionist, there is one incoming phone number the goes to a menu option system. If that number is busy, it rolls to one of the typical outgoing lines. It is also intercepted off hours for customers to either leave a message or to recommend an emergency veterinary clinic. This phone line remains a land line without VOIP and no interaction. The two pet hospitals each have an additional two telephone lines to use for outgoing communications and roll over.
Mount Pleasant Animal Hospital
1217 Ben Sawyer Blvd
Mt Pleasant, SC 29464
Broadband Internet service ties both animal hospital locations together along with a boarding kennel to use the same server in running all aspects of scheduling and records. The combined database allows seamless small animal appointment scheduling for all three locations.
All three locations have an independent FAX for incoming and outgoing pet information, new client dog and cat history, vaccination status and other use by the veterinarians and vet technicians.
Each vet location has a Facebook Page which are kept up to date, and each has a Twitter Page which show tweets at a rate of about every other month.